Billing & Payments

Convertex uses Stripe for all payment processing. Your payment information is handled securely by Stripe and never stored on Convertex's servers.

Convertex billing settings showing current plan, payment method, and invoice history

Payment Methods

Convertex accepts credit and debit cards through Stripe. All major card networks are supported:

• Visa
• Mastercard
• American Express

Adding a Payment Method

Updating Your Card

If your card expires or you want to switch to a different one:

1. Go to Account Settings > Billing.
2. Click Update payment method.
3. Enter your new card details on the Stripe form.
4. Your previous card is replaced immediately.

Invoices

All invoices are available directly in your account settings:

• Each successful payment generates an invoice.
• Invoices include the plan name, billing period, amount charged, and tax information (if applicable).
• You can download invoices as PDF for your records or expense reports.

To access your invoices, go to Account Settings > Billing > Invoice History.

Stripe Customer Portal

For advanced billing management, you can access the Stripe Customer Portal directly from your account settings. The portal lets you:

• View your complete billing history.
• Download any past invoice.
• Update your payment method.
• View upcoming charges.

Click Manage billing on Stripe in your account settings to open the portal.

Cancellation

You can cancel your Convertex subscription at any time:

When your billing period ends after cancellation:

• Your account is downgraded to the Free plan.
• You retain access to the Free plan features (5 conversions/month, 1 project).
• Your conversion history and project data are preserved -- nothing is deleted.

Refund Policy

Because Convertex provides immediate access to digital services upon payment:

• Monthly plans -- No refunds for the current billing period. Cancel anytime to stop future charges.
• Annual plans -- If you contact us within 14 days of your annual renewal, we can issue a prorated refund for the unused portion. After 14 days, cancellation stops future renewals but does not trigger a refund.

For refund requests, contact us at support@convertex.io with your account email and reason for the request.

Billing Cycle and Proration

• Your billing cycle starts on the day you subscribe to a paid plan.
• The conversion counter resets on your billing date each month, not on the 1st of the calendar month.
• Upgrades are prorated -- you only pay the difference for the remaining days in your current cycle.
• Downgrades take effect at the start of the next billing cycle. You keep current plan features until then.

FAQ

What payment methods are accepted?

Credit and debit cards (Visa, Mastercard, American Express) via Stripe.

What happens if a payment fails?

Stripe automatically retries the payment over the following days. You will receive an email notification. Update your card to avoid a service interruption.

Do I lose access immediately if I cancel?

No. After cancellation, you keep access to your plan until the end of your current billing period. Then, the account is downgraded to the Free plan.

Is my data deleted after cancellation?

No. Your history, projects, and account data are preserved. You can log back in at any time and access your data under the Free plan limitations. If you resubscribe, everything is restored.

Can I get a refund?

• Monthly plans: no refund for the current period. Cancel to stop future charges.
• Annual plans: contact us within 14 days of renewal for a prorated refund.

Email: support@convertex.io